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Facilities for Commuters

Delhi Transport Corporation has made it easy and convenient for commuters to get all kinds of information related to travel and has also provided various channels to air grievances. Below are the various facilities that the commuters can use to make their travel better:

  • At the various pass sections commuters can buy different guides with details about all the various routes in Delhi and even maps can be bought that will give a detailed idea about the routes to different tourist centres
  • Time-tables and routes are prominently displayed at all the points and terminals for the convenience of commuters
  • At the various terminals, commuters can get their problems and issues addressed at the different time keeping-cum-enquiry booths
  • If the commuters have any suggestions, complaints or feedback, they can so record them in the complaint and suggestion book that is available with the conductor
  • All that commuters need to get all information about DTC services any time of the day or night is to dial 24351763 or 24352745, the numbers of the Central Control Room
  • DTC also operates a call center for the convenience of commuters, which can be reached at 23317600
  • Commuters can also get all information pertaining to DTC on their official website http://dtc.nic.in
  • In addition, DTC also has set up a Central Complaint Cell that can be reached by just dialling 24351587

Important Telephone Numbers

Below are a list of important telephone numbers of different authorities which the commuters can reach directly to get prompt response to their grievances and complaints-

  • Dy. Chief General Manager (Traffic) 28844187
  • Regional Manager (Inter State) 23378472
  • Regional Manager (West) 28888049
  • Regional Manager (Rural) 28888050
  • Regional Manager/Dy.CGM (South) 26152639
  • Regional Manager (North) 27198567,27195651
  • Regional Manager (East) 22599157,22124300
  • Traffic Department, Scindia House 28844192-197
  • Pollution Control Cell 28892006-08
  • Central Complaint Cell 24351587,9718190047
  • Central Control Room 24351763, 24352745,24350378,9718190098
  • Inter State Enquiry (I.S.B.T. Kashmiri Gate) 23865181, 23868836
  • (I.S.B.T. Sarai Kale Khan) 24358092
  • (I.S.B.T. Anand Vihar) 22152431

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